We want you to be satisfied with your purchase. This policy explains when products may be returned and when refunds, replacements, or repairs may apply.

Cooling-Off Right (ECTA)
In terms of Section 44 of the Electronic Communications and Transactions Act, a consumer may cancel an electronic transaction for the supply of goods within seven days after receiving the goods.

The goods must be returned unused and in their original condition. The consumer may be responsible for the direct cost of returning the goods where permitted by law.

Voluntary Returns for Unused Products
As a voluntary store policy, we may accept returns of eligible products within 7 days of delivery, provided that:

• the return is requested within 7 days of receiving the product
  • the product is unused and unopened
  • the product is in its original packaging
  • the product is in a resalable condition

Approval of voluntary returns is subject to inspection.

Non-Returnable Items
For hygiene, safety, and product integrity reasons, certain products may not be returned once opened, used, or tampered with, unless the product is defective, damaged, incorrect, or return is required by law.

Defective, Damaged, or Incorrect Goods

Nothing in this policy limits rights under the Consumer Protection Act.

If goods are defective, damaged, unsafe, or incorrect, the consumer may be entitled to a repair, replacement, or refund.

Where goods fail to meet the standards contemplated in Section 55 of the Consumer Protection Act within six months of delivery, the consumer may return the goods without penalty and at the supplier’s risk and expense.

Refunds
Once a returned item has been received and inspected, we will notify you whether the refund, replacement, or repair request has been approved.

Approved refunds will be processed using the original payment method unless otherwise required by law.

Return Shipping

• where a return is due to our error or a defective product, return shipping will be handled in accordance with applicable law
  • where a voluntary return is approved for a non-defective item, the customer may be responsible for the direct cost of returning the item

Damaged or Incorrect Items
Please contact us within 48 hours of delivery if your order arrives damaged or incorrect and provide photographs where possible.

Contact
OptimLife Wellness
Email: info@optimlife.co.za